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Cris
Cris, Technician
Category: E-Readers
Satisfied Customers: 6367
Experience:  A technician which covers all grounds including E-Readers.
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Why can't I open my books on kindle fire, Do not know. How

Customer Question

Why can't I open my books on kindle fire
JA: What's the make/model of your device? How old is it?
Customer: Do not know. How do I find out
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started today. What troubleshooting can I try
JA: Anything else you want the eReader expert to know before I connect you?
Customer: When I try to open a book I get a black screen. I can open and use my games. The problem seems to be only with books.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi,

Thanks for contacting JustAnswer. I am Cris and will my very best to assist you with your question!

It appears your Kindle software is glitched. Try performing a power reset by holding the power button/switch for 20 seconds. Your device will shut off then turn back on allow up to 2 minutes for the software to load up.

Please let me know the outcome and if further troubleshooting is needed. If the solution works please take a moment to rate my service and submit at the top so that I am credited for assisting you.