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Related E-Readers Questions
Kindle is fully charged but will not open beyond the face
Kindle is fully charged but will not open beyond the face page. It is several years old. Have tried holding open the start switch to no avail. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
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I have a first gen paperwhite. I do NOT have a critical
I have a first gen paperwhite. I do NOT have a critical battery message, but it acts as though it is in that state. The charging light is solid yellow and even leaving it plugged in overnight has not … read more
Harry
Harry
2,803 satisfied customers
I have an old Kindle that I cannot get to update as per your
I have an old Kindle that I cannot get to update as per your request. I am connected to WiFi at least I think so and it will not update. … read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
12,124 satisfied customers
I have a Kindle DX. The battery was bad for a time and would
I have a Kindle DX. The battery was bad for a long time and would not work. I just replaced the battery, that was bulging, and now it charges and turns on. I tried to sync it and it says " Your Kindle… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
12,124 satisfied customers
My kindle paperwhite has a frozen screen. I figure the
my name is***** kindle paperwhite has a frozen screen. I figure the battery must have gone critically low, since this morning when I plugged it into my computer, the computer couldn't even see it. It'… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
hello- my kindle is frozen up- critical battery message-
hello- my kindle is frozen up- critical battery message- battery is empty etc…etc.. I held down the on/off button for about 30 seconds- on the 10th try the kindle rebooted. I hooked it up to the charg… read more
James
James
Network & System Administrator
Bachelor's Degree
2,641 satisfied customers
My 2nd generation kindle with front panel keyboard wont charge.
My 2nd generation kindle with front panel keyboard won't charge. It has been connected to the power socket with a kindle charger and 6 hours later it is still saying Critical Battery. Your advice woul… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a Kindle 2 for 3-4 years, worked fine suddenly without
I have a Kindle 2 for 3-4 years, worked fine suddenly without any mishaps a message page with critical battery as title came on. Tried charging: the yellow light comes on but does not turn green nor t… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
My Kindle has "frozen". After some weeks of non use, it does
My Kindle has "frozen". After some weeks of non use, it does not wake when I slide the power switch. It is charged and I see a green lightto the left and then right of the power switch when I slide it… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my kindle needing recharging, and looked fine, so I plugged
my kindle needing recharging, and looked fine, so I plugged it in to recharge. when I looked at it the next morning, the screen was frozen, the readout on it has the "critical battery" page stuck on i… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Yesterday, my Kindle started its own "update" so I put it down.
Yesterday, my Kindle started its own "update" so I put it down. The next time I looked at it, the Kindle screen with the image of the boy reading under the tree was on the screen with the words: "Plea… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
6,587 satisfied customers
My Kindle sat idle for several months and the battery went
My Kindle sat idle for several months and the battery went down. The message says Critical Battery Your Battery is empty. To continue using your Kindle, connect to a power source. I connected it overn… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My kindle battery is empty, When I plug in the charger cord
My kindle battery is empty, When I plug in the charger cord I do no get a light. Took it to Staples and they said I need to send to you for repair.… read more
Simit
Simit
Bachelor's Degree
3,758 satisfied customers
The wife won a kindle a while back. The one with the keyboard.
The wife won a kindle a while back. The one with the keyboard. We have only been using it for a couple of months. None of the buttons are working. Can't type in the password, get the menu, or anything… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
I have a Kindle 3 3G-Wifi. Within the three days, when I charge
I have a Kindle 3 3G-Wifi. Within the three days, when I charge my Kindle, it loses its charge seemingly overnight, when switched off. The next day I come back to the error of the "Critical Battery". … read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
my 3rd gen kindle quite functioning completely during use.
my 3rd gen kindle quite functioning completely during use. It is fully charged, and it doesn't have a cover. I was reading a book and flipped a page and the unit blinked back to the kindle cover and f… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle 3rd Gen is frozen and will not reset. I did a hard
My Kindle 3rd Gen is frozen and will not reset. I did a hard reset several times - no change. I also charged it and tried again - will not unfreeze.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
My Kindle battery is empty. When I plug in my power source,
My Kindle battery is empty. When I plug in my power source, the little yellow indicator light glows but even after an overnight charge I get no response. I have changed outlets, but the screen remains… read more
Daniel
Daniel
Bachelor's Degree
8 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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