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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I am in South Africa and having problems with updating my

Customer Question

Hi I am in South Africa and having problems with updating my Kindle: Serial No: B00A A0Ao 1043 02NH currently Version Kindle 3.3
JA: What's the make/model of your device? How old is it?
Customer: Where will I find this info?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I think it is 2010 with build in 3G
JA: Anything else you want the eReader expert to know before I connect you?
Customer: in settings the Update your Kindle is not on option
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially and to avoid asking you to do something you've already tried, can you please tell me what troubleshooting steps you've already attempted ?