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Pete, Engineer
Category: E-Readers
Satisfied Customers: 17657
Experience:  Over 16 years experience installing and repairing electronics.
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There is a problem identifying me to buy more books, its new

Customer Question

There is a problem identifying me to buy more books
JA: What's the make/model of your device? How old is it?
Customer: its new and I don't know what make/model it is
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since I purchased the single I've purchased 3 books and now I want to purchase some more but there's problem identifying me apparently.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: It's a paper white kindle purchased in April
Submitted: 3 months ago.
Category: E-Readers
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

Check that the Kindle is connected to wifi.

Try restarting it - press and hold the power button for 20 seconds to shut it down, then turn it back on again.

Let me know if that works?