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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18927
Experience:  E-reader expert
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I have a new kindle and I can not get it registered. What do

Customer Question

I have a new kindle and I can not get it registered. What do I do.
JA: What's the make/model of your device? How old is it?
Customer: Brand new it's a fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have connected it to wifi. And now they want me to register but when I put the information in it only gives me an option to cancel. Is there someone I can talk with?
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's i
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

After the restart, try to register again and let me know if it works now

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.