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Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 24945
Experience:  Nook, kindle & ipad expert
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I have a Kindle Fire. Many of the books show and can not be

Customer Question

I have a Kindle Fire. Many of the books show gray and can not be opened.
JA: What's the make/model of your device? How old is it?
Customer: Fire HD6.6" 8 GB
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About 3 - 4 weeks
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not that I can think of.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan