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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I need to get a new password and register a new email

Customer Question

i need to get a new password ***** register a new email address for my kindle reader, my old email address was chanson52@ ?
JA: What's the make/model of your device? How old is it?
Customer: it is a kindle paper white and probably about 8 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i just tried to buy a book and it would not accept it. saying i had to give them the password ***** email address ( which has changed 0
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not to my knowledge. however you are dealing with an eighty seven year old who has limited computer expertise
JA: I am Pearl, the eReader Specialist's Assistant.
Customer: what other information can i give you
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

What is the email address that is registered to your Amazon account?

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