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Josh, Technician
Category: E-Readers
Satisfied Customers: 19434
Experience:  E-reader expert
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I installed a new router and my kindle is connecting to a

Customer Question

I installed a new router and my kindle is connecting to a different provider and not authenticating my provider
JA: What's the make/model of your device? How old is it?
Customer: kindle fire about 7 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just installed new router 2 hrs ago switched on off airplane mode and same with device
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Swipe down from the top of the screen to show Quick Settings, and then tap Wireless

Tap on the network that it is connecting to then click on Forget this Network

Go back to the Wi-Fi list and select your network