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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle will not let me buy books. over 5 years, About 9

Customer Question

My kindle will not let me buy books.
JA: What's the make/model of your device? How old is it?
Customer: over 5 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About 9 months. I think it may be a credit card problem
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Is it giving you any specific error message when you try?
Are you able to access the kindle store on the kindle?

Customer: replied 3 months ago.
Just says an error occured when we tried to process your request.
Expert:  Nathan replied 3 months ago.

Can you tell me specifically where/when that is happening?
On the kindle itself?
On the computer?