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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19877
Experience:  E-reader expert
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I have tried the update three times and get no confirmation.

Customer Question

I have tried the update three times and get no confirmation.
JA: What's the make/model of your device? How old is it?
Customer: Don't know the model but it is over five years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: No troubleshooting, just three attempts to do your update
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I have not used the Kindle for a long time, but my wife would like to start
Submitted: 4 months ago.
Category: E-Readers
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Click here: https://www.oberondesign.com/pages/identify-your-kindle-model

Take a look at the images and let me know which version that you have

Expert:  Josh replied 3 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.