How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44446
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your E-Readers Question Here...
Aric is online now
A new question is answered every 9 seconds

My kindle doesn't respond when I try to move to the next

Customer Question

Hello,
JA: Hello. What is your issue regarding?
Customer: My kindle doesn't respond when I try to move to the next article
JA: What's the make/model of your device? How old is it?
Customer: It is a kindle 2 about 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About 2 weeks - don't know how to trouble shoot
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I live in Durban, South Africa. Is there a repair / service center here ?
Submitted: 2 months ago.
Category: E-Readers
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 2 months ago.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).

If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS).

Expert:  Aric replied 2 months ago.

Please view my reply and try those steps to proceed.