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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36528
Experience:  Avid repairer and trouble shooter of E-Readers
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Thanks, Its the paperwhite about 4 months old, I purchaed a

Customer Question

Hi Thanks
JA: What's the make/model of your device? How old is it?
Customer: Its the paperwhite about 4 months old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I purchaed a bool Carlos the Ant by John Ellis but read only half the book as I got very busy on another assignment - now am fre and tryinmg to reach the page i stopped at but the kindle does not let me get back to this book
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not really just want to know how to get back to an old purchase thanks
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the book

Let me know the results please

Thank you

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