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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36777
Experience:  Avid repairer and trouble shooter of E-Readers
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Its a kindle fire going 3 yrs old, my books wont open, ive

Customer Question

Hi Pearl,
JA: What's the make/model of your device? How old is it?
Customer: its a kindle fire going 3 yrs old, my books wont open
JA: How long has this been going on? What troubleshooting have you tried?
Customer: ive had telephone troubles over the last couple of days we changedour box over so my wireless is now different...i have put in the new password ***** is now connected also have turned fire of and restarted
JA: Anything else you want the eReader expert to know before I connect you?
Customer: some books are now coming back up but some are blank and have a x on them...maybe its just slow
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and access your books.

Let me know the results please

Thank you