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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Was my payment account transfered with the recent update? We

Customer Question

Was my payment account transfered with the recent update?
JA: What's the make/model of your device? How old is it?
Customer: We have the update of 07-2016 and the kindle is 2 or years old'
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since we got the kindle updated. Have not been able to order anything.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: ?
JA: What confuses you?
Customer: What do we have to do to order books?
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

What exactly happens when you try to purchase a book?

Please let me know

thank you