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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I followed the directions to update my kindle and nothing

Customer Question

I followed the directions to update my kindle and nothing happens
JA: What's the make/model of your device? How old is it?
Customer: It is kindle 2
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I don't know what to do except to follow the directions given (which I have done 2 times) and the update does no take.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's about it. Although an old model I like this one and use it often.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, please describe how the update was tried/attempted.

Customer: replied 3 months ago.
Please give directions I can follow to complete this update.
Customer: replied 3 months ago.
I prefer to type
Customer: replied 3 months ago.
Waiting for directions
Expert:  Louie replied 3 months ago.

Initially, have you considered / tried manually updating the Kindle ? ...with the use of a computer?

Please click HERE.

Select your Kindle's model/version and then click on the "Transfer via USB" link.
A new page would open with instructions on how to manually download and install the latest software update available fore your Kindle.

Please post back results / observations of the above once tried.

Customer: replied 3 months ago.
Thanks. Will ask grandson to assist me tomorrow.
Expert:  Louie replied 3 months ago.

Yes please and would appreciate an update when conveniently able.