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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.Initially, please describe how the update was tried/attempted.
Initially, have you considered / tried manually updating the Kindle ? ...with the use of a computer?
Please click HERE.Select your Kindle's model/version and then click on the "Transfer via USB" link.A new page would open with instructions on how to manually download and install the latest software update available fore your Kindle.
Please post back results / observations of the above once tried.
Yes please and would appreciate an update when conveniently able.