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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I need to update my Kindle, Kindle Serial Number

Customer Question

I need to update my Kindle
JA: What's the make/model of your device? How old is it?
Customer: Kindle Serial Number B01B 1501,m2492m05FM
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I received a letter saying I need to Update by May 31, 2017
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No I don't think so.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi there, I am Cris and will be glad to assist you.

Does your Kindle currently have the firmware?