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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Have tried to update my kindle and nothing happens, It's an

Customer Question

have tried to update my kindle and nothing happens
JA: What's the make/model of your device? How old is it?
Customer: It's an Amazon kindle I've had it a long time unsure of the model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: every time I get a message to update I've plugged it in ,turned on the wifi and it doesn't update. I got my kindle Feb. 2012
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can't think of anything
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you considered / tried manually updating the Kindle ? ...with the use of a computer?

Customer: replied 2 months ago.
no, I don't know how I'm very computer illiterate
Customer: replied 2 months ago.
this is just too confusing for me. I have a kindle fire that I can use and just read the books that are already on my kindle
Expert:  Louie replied 2 months ago.

Please click HERE.

Select your Kindle's model/version and then click on the "Transfer via USB" link.
A new page would open with instructions on how to manually download and install the latest software update available fore your Kindle.

Please post back results / observations of the above once tried.