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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have tried several times to update my kindle. It will not

Customer Question

I have tried several times to update my kindle. It will not update
JA: What's the make/model of your device? How old is it?
Customer: It
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've just followed the instrutions
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I just followed the instructions
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, which Kindle version please?

And how was the 'update' attempted?