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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
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I just moved a number of books from my first kindle to my

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I just moved a number of books from my first kindle to my 2nd. When I go to 2 NC kindle I see it says queued next to book. When I select book it asks me do I want to delete. What am I not understanding?
JA: What's the make/model of your device? How old is it?
Customer: Not sure . Prob 5 years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: First time I tried to move books from old kindle.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No

Hi there and welcome

It has not downloaded the book yet, this is the issue

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and turn on the Kindle and try to access the book.

Let me know the results please

Thank you

Customer: replied 2 months ago.
Ok thanks for help. Haven't a clue how to remove charger from kindle; however I see now that books ARE LOADED. PERHAPS I WAS TOO IMPATIENT!!!!!!
Can you tell me how to arrange books BY AUTHOR ON NEW KINDLE? Seems more difficult to work than old....����
Customer: replied 2 months ago.
Sorry, not up for 20$ reply. Thanks for your help.��

Good to hear it is now resolved, can you tell me the model of the Kindle please.

Also, can you please rate my service via one of the stars at the top

I can then answer this next question (it is no extra cost)

Customer: replied 2 months ago.
No thanks. Thanks for help.

No thanks for what sorry?

If you tell me the model of your Kindle I can tell you how to sort....

Else I kindly request you rate my service via the stars at the top for resolving the issue (else I am not credited)

Thank you

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