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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14772
Experience:  E-Reader Expert
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My kindle is unresponsive, Jus t a minute, It is less than

Customer Question

My kindle is unresponsive
JA: What's the make/model of your device? How old is it?
Customer: Jus t a minute
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is less than one year old
JA: Anything else you want the eReader expert to know before I connect you?
Customer: It is a modle Sg98EG
Submitted: 3 months ago.
Category: E-Readers
Expert:  info tech replied 3 months ago.

Hello

Welcome

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

Customer: replied 3 months ago.
I held the on/off switch down for 40 seconds twice off charger and twice on charger -- no joy
Expert:  info tech replied 3 months ago.

Have you tried leaving it on the charger for about 20 mins then trying the procedure again?

Customer: replied 3 months ago.
It was on the charger overnight before trying the long on switch
Customer: replied 3 months ago.
Hello
Expert:  info tech replied 3 months ago.

That is so unusual for a less than one year old unit, you will need to contact amazon they will replace it for you

https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

Click the link above

Expert:  info tech replied 3 months ago.

Please consider rating the info 3 to 5 stars thank you

Customer: replied 3 months ago.
You charged me $20 to tell me to contact Amazon and ask for a refund?
Expert:  info tech replied 3 months ago.

Hello again, you have a kindle less than a year old, its covered by a manufacturers warranty, you have gone through a set procedure for restoring the kindle, it has not worked, other than now taking the kindle apart and then invalidating the warranty there is no other route to go but have the kindle replaced (NOT refund) by amazon, use the CONTACT button in that last links I sent thank you

Anthony