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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I bought my kindle over 2 weeks ago and I have wifi in the

Customer Question

I bought my kindle over 2 weeks ago and I have wifi in the house, I am using my laptop now. Can you please help me. I keeps telling me unable to connect. TY
JA: What's the make/model of your device? How old is it?
Customer: where would I find this. it is a kindle 8 and I've had it two week and it won't connect to my wifi???
JA: How long has this been going on? What troubleshooting have you tried?
Customer: well since I bought it 2 weeks ago. Your my first tech contact
JA: Anything else you want the eReader expert to know before I connect you?
Customer: it keeps telling me authentication problem
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.
  • Hi ,

    My name is***** am sorry to hear that you are having this issue.

    I will be glad to assist you with this.

  • try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • Let me know what happens please.
Customer: replied 3 months ago.
I'm passed all that. Under my wifi connect is Brightdove and says sevice not working and authentication problem. I am on my laptop now and connected to wifi. Can't understand why this kindle won't connect.
Expert:  Randy Boman replied 3 months ago.

This may be caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.

Expert:  Randy Boman replied 3 months ago.

did that work for you?