Ask an E-Readers Question, Get an Answer ASAP!
Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
Let me know if you need more help OR if this does not work for you.
A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.
Did you try exactly as described above?if you did that, please charge the kindle for about 20 mins then try again, let me know if you have joy with that or not before we move on
By charge leave it on the charger for 20 mins then try again
How old is the kindle and what type is it?fire\paperwhite etc?
Hi there and welcome
When you held the power button, did the screen turn off?
Please let me know
ok, it was not then held long enough, make sure please you hold the power button until the screen goes blank.
Then release and power it on
Let me know the results please
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
Let me know if you need anything else, and please remember the service rating via one of the stars at the top of the screen then submit