How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36866
Experience:  Avid repairer and trouble shooter of E-Readers
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a new one and lost the image. I need a whole support

Customer Question

I have a new one and lost the image. I need a whole support system. How do I restore? How do I enlarge?
JA: What's the make/model of your device? How old is it?
Customer: All I see is Kindle Voyage ce0700
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It is new. My grandson gave it to me for Mothers Days and puta book o it. It read fine for a while then I apparently touched something that sent it to Glossary and I can't get it back to the book
JA: Anything else you want the eReader expert to know before I connect you?
Customer: What did I do to send it off to begin with
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you