How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

It is not an e reader question. I have an older kindle. I am

Customer Question

It is not an e reader question. I have an older kindle. I am unable to order books on it. I have ordered many books before, but recently have been unable to order now. What do I need to do?
JA: What's the make/model of your device? How old is it?
Customer: kindle 3.2.1 ###-##-#### I have address numbers, serial # if you need those. It is has wi-fi and 3g
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I hadn't used it in a while. When I charged it and tried to buy a book it wouldn't allow me to. I have hooked up to internet, restarted it, edited my credit card, message says "your kindle is unable to connect at this time. please make sure you are within wireless range and try again. If the problem persists, please restart your kindle from the Menu in Settings and try again". I did thisl
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I have purchased books on my chromebook, and have received them on cloud for this device. I want to receive books on my individual Kindle device.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Russell H. replied 3 months ago.

Hi, thank you for contacting My name is***** will do my best to provide the right answer to your question.

I would guess, from the sound of it, that you have a problem related to not having used the old Kindle since about before March 2016 - is that the case, that it has been disused that long?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I think I am done. I don't want this conversation to cost me anymore money. I'll probably buy a new kindle. It is Mother's Day, and I don't want to spend anymore time with this. Thanks anyway
Expert:  Russell H. replied 3 months ago.

OK... I have Opted Out, in case another Expert might have better advice to offer for this problem.