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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I need to change my email address as it is my new contact. I

Customer Question

I need to change my email address as it is my new contact. I ordered a book ,paid for it and have not yet received it.
JA: What's the make/model of your device? How old is it?
Customer: it is an iPad and seven years old.. It was working up until we moved house .. I haven't needed to use my account ..old email address***@******.***..so have forgotten the password.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have had the staff in America call me and have had no real help.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: this has been going on for a few weeks and am very frustrated as I want to have some success in getting things back to normal. My new email address is***@******.***
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

From where exactly did you purchase the book from on the iPad?

Please let me know