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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle of two years is not working. I tried to reboot it

Customer Question

my kindle of two years is not working. I tried to reboot it by holding the button for 60 seconds. nothing is it not unusual for a kindle to only last 2 years Linda
JA: What's the make/model of your device? How old is it?
Customer: a paper white not sure of the model no less than 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a week tried holding the start button while it was charging for 60 seconds
JA: Anything else you want the eReader expert to know before I connect you?
Customer: should I expect the e-reader to last about 2 years
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

What exactly happens when you try to use the Kindle Linda? What is it doing incorrectly?

Please let me know