Ask an E-Readers Question, Get an Answer ASAP!
Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute). If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.
If the device still does not work beyond that, then a REPLACEMENT is the most cost effective solution. In that case- there are no worries, since once you register the new Kindle to your Amazon account your books and content will automatically "Sync" and transfer to the new device.
If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS).
Do you need further assistance with this?
You can choose any replacement Kindle you would like. Simply go to Amazon and browse the various units. I will post a link for that. Also as far as what to do with the old one- you can check with your town hall where you live to see when there is an electronic good disposal day in your area.
The various Kindle models can be viewed at the link below: