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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 44897
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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It is frozen. If I need a new one I must have the whole

Customer Question

It is frozen. If I need a new one I must have the whole library transferred
JA: What's the make/model of your device? How old is it?
Customer: I have forgotten. It is the one that is back lighted
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This AM
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Nope
Submitted: 4 months ago.
Category: E-Readers
Expert:  Aric replied 4 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 4 months ago.

If you do need a new Kindle then once it's registered to your Amazon account all of your books will automatically "Sync" and transfer to the new device.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen (scroll up the page to get to the STARS).

Expert:  Aric replied 4 months ago.

Let me know if you need further assistance. Also, before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?