How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh, Technician
Category: E-Readers
Satisfied Customers: 20209
Experience:  E-reader expert
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

Just bought a new phone and I can't log into my Kindle. I

Customer Question

just bought a new phone and I can't log into my Kindle. I don't remember my password ***** when I go thru the steps to reset the password ***** shows in my email. I have purchased numerous books and was notified today that one was now available. but I can't get to it.
JA: How old is the phone?
Customer: just bought it from amazon 2 days ago.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: as soon as at&T finished I tried to log in. can't
JA: Anything else you want the eReader expert to know before I connect you?
Customer: don't thing so
Submitted: 5 months ago.
Category: E-Readers
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Are you trying to reset your Amazon account password?

Expert:  Josh replied 4 months ago.


It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.