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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 37548
Experience:  Avid repairer and trouble shooter of E-Readers
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I purchased a used wi-fi keyboard kindle and it won't allow

Customer Question

I purchased a used wi-fi keyboard kindle and it won't allow me to register it or anything. I think it needs a software update, but I haven't been able to do that either. It is version 3.4(###) ###-####.
JA: What's the make/model of your device? How old is it?
Customer: I believe it is a 3rd generation because of the keyboard.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My original was also this kind and it shut down on me - blank screen... so I purchased this one off ebay. I've not ever got it going.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: I'm sorry, but I don't seem to find that arrow.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Hi there and welcome

What happens when you try to register it?

What error do you get?

Please let me know

Customer: replied 4 months ago.
I actually was able to update it!! All is well-thank you for your willingness to help.
Expert:  Richard replied 4 months ago.

Perfect!

If I can help you with anything else please let me know

Thank you