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Hi there and welcome
When you held the button and the screen went blank, when it started did the screen come on straight away? Or it went through the loading procedure?
ok, it was not held long enough, hold the button down for 60 seconds then release.
Then power it on
Tell me what then happens please
ok, but does it complete this Optimizing screen? Is anything changing on it?
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
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