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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38375
Experience:  Avid repairer and trouble shooter of E-Readers
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Second opinion] I think I am having a problem with charging.

Customer Question

Second opinion] Hi I think I am having a problem with charging.
JA: What's the make/model of your device? How old is it?
Customer: 1 do not know the make or model, but it as the top of the line and it came with letter case.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Well justmin the last
JA: Anything else you want the eReader expert to know before I connect you?
Customer: NO Thanks
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the E-Reader and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the E-Reader and charge it.

Let me know the results please

Thank you