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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I paid for and the book hasn't downloaded, Kindle 3G bought

Customer Question

I paid for and the book hasn't downloaded
JA: What's the make/model of your device? How old is it?
Customer: Kindle 3G bought in 2012
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Gone to settings but doesn
JA: Anything else you want the eReader expert to know before I connect you?
Customer: gone to settings but doesn't recognize my password
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and access your books

Let me know the results please

Thank you