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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19890
Experience:  E-reader expert
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Why am I charged every time I read my Kindle book? My Kindle

Customer Question

Why am I charged every time I read my Kindle book?
JA: What's the make/model of your device? How old is it?
Customer: My Kindle does not have a name. I have had it 2 years and it has various stories. Every time I read it, I am charged.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on ever since I got it for Christmas 2 years ago.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can't think of anything else. I am charged $10.71 every time I read from it.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

There isn't any type of service from Amazon that would charge you every time that you read on your Kindle unless you are buying a new book each time. Are you buying a new book each time?

Customer: replied 4 months ago.
No My Kindle has various stories - On the front is a picture of Emily Dickinson. I enjoy it very much, but every time I read from it, I get charged from my bank account.
Expert:  Josh replied 4 months ago.

It sounds like you are purchasing different books/stories then you are being charged for it.

Customer: replied 4 months ago.
No, I thank you for your help. I think I will take it back to the store where it was purchased and see what they think is causing the charges.
Expert:  Josh replied 4 months ago.

Okay, thank you.

Expert:  Josh replied 3 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.