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Josh, Technician
Category: E-Readers
Satisfied Customers: 19890
Experience:  E-reader expert
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Why am I charged every time I read my Kindle book? My Kindle

Customer Question

Why am I charged every time I read my Kindle book?
JA: What's the make/model of your device? How old is it?
Customer: My Kindle does not have a name. I have had it 2 years and it has various stories. Every time I read it, I am charged.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been going on ever since I got it for Christmas 2 years ago.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can't think of anything else. I am charged $10.71 every time I read from it.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

There isn't any type of service from Amazon that would charge you every time that you read on your Kindle unless you are buying a new book each time. Are you buying a new book each time?

Customer: replied 4 months ago.
No My Kindle has various stories - On the front is a picture of Emily Dickinson. I enjoy it very much, but every time I read from it, I get charged from my bank account.
Expert:  Josh replied 4 months ago.

It sounds like you are purchasing different books/stories then you are being charged for it.

Customer: replied 4 months ago.
No, I thank you for your help. I think I will take it back to the store where it was purchased and see what they think is causing the charges.
Expert:  Josh replied 4 months ago.

Okay, thank you.

Expert:  Josh replied 3 months ago.


It has been a while since we spoke last but it appears the issue has not been resolved.

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