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If your Kindle is a newer model, you can view the help guide on the Kindle itself.
Swipe down from the top of the screen and tap on Help then User Guide
If that option does not appear then you have an older model so please let me know if that does not work
You can also view the user guide here: https://kindle.s3.amazonaws.com/Kindle_Fire_Users_Guide.pdf
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
The phone call request has expired due to the bank blocking it.
Please send another request if you wish to have a phone call
It has been a while since we spoke last but it appears the issue has not been resolved.
Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.