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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16429
Experience:  Years of experience and education.
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I am unable to connect to Wi-Fi. I am wondering if I am

Customer Question

I am unable to connect to Wi-Fi. I am wondering if I am needing to do an up-date for my model of PaperWhite.
JA: What's the make/model of your device? How old is it?
Customer: Kindle 5.8. 2 1/2 yrs old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since last week when I tried to download a book. I have done some research online but that is all.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Don't think so.
Submitted: 4 months ago.
Category: E-Readers
Expert:  Jason Jones replied 4 months ago.

Hello,
I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Customer: replied 4 months ago.
ARRIS
Model # DG 1660A
Pin# ***** 1660
Expert:  Jason Jones replied 4 months ago.

On a computer that is connected to the router, perform the steps below:
- Click the following link: http://192.168.0.1
Username: admin
Password: password
- Click the Wireless settings link

Your network name and password ***** listed on that page.

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.

Please, take a moment and rate me on the top of this page by clicking the Stars and clicking the Submit button on the top of this page.

Thank you,
***** *****

Expert:  Jason Jones replied 4 months ago.

Hello,
Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,
Jason