How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: E-Readers
Satisfied Customers: 17936
Experience:  Over 16 years experience installing and repairing electronics.
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

I have a Kindle Paperwhite from 2012 that I am trying to

Customer Question

I have a Kindle Paperwhite from 2012 that I am trying to download the software upgrade. I have been trying to do this for over 1 hour and I am frustrated. How do I do this? These are the numbers from my device
JA: What's the make/model of your device? How old is it?
Customer: Serial #b01b 1501 2442 06m5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have a message that I need to download an upgrade. Current version is Kindle 5.2.0
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: E-Readers
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

Is your Kindle device connected to wifi?

Expert:  Pete replied 4 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.