Ask an E-Readers Question, Get an Answer ASAP!
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
Could you please go into the kindle menu, then settings, then menu again, and tell me what you see there as the current software/firmware version?
You are correct, they all stopped being supported and need updates, they did send notices to everyone's account, though those things can get lost in spam folders or email filters.
This is a paid support service, not free help. There is no warranty or other support for a kindle this age.
Do you wish to continue?