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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14888
Experience:  E-Reader Expert
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I have a kindle fire 3 I need it replaced the battery won't

Customer Question

I have a kindle fire 3 I need it replaced the battery won't charge or stay charged any length of time. I've had book replaced before now the same.problem. BATTERIE
JA: What's the make/model of your device? How old is it?
Customer: How do I find that info. It's a number of years old with lifetime warranty. I purchased both when kindle 1st came out. I've had x2 replacement due to batterie failures
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started several days ago. Since I'm an experienced kindle user I knew the problem immediately. I could do nothing.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: It's not an e reader its a fire
Submitted: 4 months ago.
Category: E-Readers
Customer: replied 4 months ago.
I'm an advent reader and need my kindle now if not sooner. I don't have radio or TV. Just reading my kindle. I sold all my books. I just have my kindle fire 3.
Expert:  info tech replied 4 months ago.



Charging issues can be software glitches so>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

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