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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Cannot connect to wifi network. I can get it autherticat,

Customer Question

cannot connect to wifi network. I can get it autherticat
JA: What's the make/model of your device? How old is it?
Customer: about 4 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i have aways had trouble when i change networks when trying to get back to mind. when I to password. i can not remeber it. i will ad here i am 75 years old.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: unferstand my kindle operation better
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

The issue is the wifi password ***** are using on the Kindle, so we need to locate the correct one.

The easiest is via the computer.

Do you have a windows computer already connected to the wifi network?

Please let me know

Thank you