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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9846
Experience:  E-Reader Technician
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My kindle appears to be frozen. none of the buttons respond,

Customer Question

my kindle appears to be frozen. none of the buttons respond
JA: What's the make/model of your device? How old is it?
Customer: model no. D00901. it is about 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this just started. i do not have a troubleshooting guide.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: E-Readers
Expert:  Randy Boman replied 5 months ago.

Hi,

My name is Randy,

I am sorry to hear that you are having this issue.

I will be glad to assist you.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.