Ask an E-Readers Question, Get an Answer ASAP!
I bought a new Kindle and my husband also has a Kindle. He has been downloading books from the public library but the Amazon site does not recognize my name JA: What's the make/model of your device? How old is it? Customer: We bought it today. On the box it has C E 0700 JA: How long has this been going on? What troubleshooting have you tried? Customer: We just bought today so we have only been trying today. We haven't tried any troubleshooting. When I try to bring up a book to download it goes to my husband (Barry S****) account and won't go to mine. JA: Anything else you want the eReader expert to know before I connect you? Customer: No, that's all I know to tell youl.
Hi there! My name is*****'m sorry that you're having this problem. It would be my pleasure to assist you. You will need your own account at Amazon and your Kindle will need to be registered to that account. You can use a Family Account, also known as a Household Account, so you and your husband can share ebooks with each other. To do this, please have your husband do the following:
Note: Amazon Households and Family Library require a unique Amazon account for each adult. If you don't have your own account you can create one during this step.
If you have already registered your new Kindle with your husband's information you can de-register it and then re-register it to your account. To register a Kindle that has been previously registered, tap the Quick Actions icon on the toolbar, then tap All Settings. On the Settings page, tap My Account, then Register/Deregister Device. If you have enabled Sign in Approval, you will need to enter your passcode followed by the security code sent to your phone when you register the device.
If you share a computer, when you are signed into Amazon on that computer, be sure to look in the upper right hand portion of the screen where it says Hello, Your Name. If you see your husband's name instead of yours, or he sees yours instead of his, just click on ACCOUNTS AND LISTS and then scroll down to the bottom of the right column and click on SIGN OUT and then sign in as the correct person.
For your convenience, I am attaching a link to the user guide for your Paperwhite:
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