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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have an Amazon Fire less than a yeafr old and the screen

Customer Question

I have an Amazon Fire less than a yeafr old and the screen fades out. WEhat can I do?
JA: What's the make/model of your device? How old is it?
Customer: wHERE DO I get this informAtion as I cant see the scrfeen,
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am 88 years old and have no idea how to try any trouble shooting. I charged it Saturday and when I unplugged it this is what happened.
JA: You just pay a $5 deposit now and the rest only when you get a reply from the eReader Specialist. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: How do I do this?
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: E-Readers
Expert:  Aric replied 6 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.

Expert:  Aric replied 6 months ago.

Is this a "Kindle Fire" you're referring to, or an Amazon Fire TV device please?