How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Pete Your Own Question
Pete, Engineer
Category: E-Readers
Satisfied Customers: 17368
Experience:  Over 16 years experience installing and repairing electronics.
Type Your E-Readers Question Here...
Pete is online now
A new question is answered every 9 seconds

When I go to books, I'm told "no items found".....where are

Customer Question

When I go to books, I'm told "no items found".....where are they?
JA: What's the make/model of your device? How old is it?
Customer: Wait, please.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Well, it's been a little while since I used it. I haven't really done anything. It is an E-reader, not fancy. I've had it probably 2 yrs. I can type in a book and get it
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I guess not
Submitted: 3 months ago.
Category: E-Readers
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

What is the make and model of the device you are using?

Customer: replied 3 months ago.
Since I have not followed up and don't have any answers from you I don't feel I should be charged.
Expert:  Pete replied 3 months ago.

I am user of this site just like you, so I don't have any insight into your account, however you can contact the Customer Service department at for assistance.

I need to know the make and model number of your device if you change your mind.