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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36865
Experience:  Avid repairer and trouble shooter of E-Readers
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I may have deleted my entire library 0f books on my kindle

Customer Question

I may have deleted my entire library 0f books on my kindle paper white while trying to change my font size.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: maybe 2-3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a week ago I have a another kindle fire not at this home. amazon say I am not registered this kindle
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Both kindle are registered with Amazon
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access your books

Let me know the results please

Thank you