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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36786
Experience:  Avid repairer and trouble shooter of E-Readers
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I have been downloading from Audible to my kindle for

Customer Question

i have been downloading from Audible to my kindle for several years. Now the last three books ordered have not appeared on my kindle. I have removed all books that were on the home page, and I do not get any notices. Did the last upgrade have anything to it?
JA: What's the make/model of your device? How old is it?
Customer: it is a keyboard several years old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I started with audible and they said everything seems in order. This is the first time I have had any trouble The support group in Costa Rica were not able to help, but tried.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I have two kindles, both with keyboards. I have been trying different WiFi connections. Have been unsuccessful. So evidently that is where the problem is. Thank you
Submitted: 4 months ago.
Category: E-Readers
Customer: replied 4 months ago.
I think it is my WiFi connection. Will find out tomorrow
Expert:  Richard replied 4 months ago.

Hi there and welcome

If you go to settings, Wifi, does it show the Kindle as being connected to your wifi network?

Please let me know

Customer: replied 4 months ago.
No. The settings given from my supplier do not work. Tried several times, so am going to find out today. There is a local office for Charter.
Expert:  Richard replied 4 months ago.

ok, you forgot the password ***** it?