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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a paperwhite Kindle, and I am having trouble

Customer Question

I have a paperwhite Kindle, and I am having trouble registering it. I give it my Amazon Login ID, and also the password ***** have used on the account to buy books, and if keeps giving me the "trouble with your registration: page. I am unable to get past that.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: My printer? I have a Brother printer TN-420. Three years + or - old.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Ive simply tried repeatedly to register the device, and it keeps directing me back. Over and over again. This has been going on since my Kindle was lost, and then returned to me. All my books had been deleted, and I have been unable to use it.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: How to get past the screen and USE the damned thing!
Submitted: 4 months ago.
Category: E-Readers
Expert:  Louie replied 4 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, have you tried manually updating your Kindle?