E-Readers
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Answered in 5 minutes by:
3/26/2017
Aric, Technician
Category: E-Readers
Satisfied Customers: 56,050
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
VerifiedHello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. I'm reviewing your details now and will reply shortly.
The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.
Please try those steps, and if it asks for your password, enter it once more and let me know what happens.
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