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My nook is on a screen with blue on top, on bottom, 3 dots…

Customer Question
My nook is on...

My nook is on a screen with blue on top , white on bottom, 3 dots going across screen. Can't get it to stop

Technician's Assistant: What's the make/model of your device? How old is it?

SM-T230NU

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

30 min. Tried turning off nothing helps

Technician's Assistant: Anything else you want the eReader expert to know before I connect you?

I'm staying at a resort

Submitted: 1 year ago.Category: E-Readers
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Answered in 9 minutes by:
3/21/2017
Electronics Technician: Nathan, Technician replied 1 year ago
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 31,340
Experience: Nook, kindle & ipad expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Electronics Technician: Nathan, Technician replied 1 year ago

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

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Electronics Technician: Nathan, Technician replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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