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Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle user name is p.c. and I can no longer access the

Customer Question

my kindle user name is ***** ***** I can no longer access the kindle store. the credit card which was linked was compromised and changed. the out standing amount was taken off after i gave the new card details but still can't access
JA: What's the make/model of your device? How old is it?
Customer: it is a kindle complete with leather cover about five to seven years ago, the cover appears to be a fitted and i can't see how you could get it off, the original invoice details are long gone
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: then what?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the card was changed in november 2016 i raised the query around then and the outstanding amourwas taken off the renewed card but i still can't log in
JA: Anything else you want the eReader expert to know before I connect you?
Customer: this is the second time i have been in contact, the first time i was asked fot
Submitted: 5 months ago.
Category: E-Readers
Expert:  Richard replied 5 months ago.

Hi there and welcome

What exactly happens when you try to access the store?

Please let me know